Straight Talk from 8x8 about Cloud Communications Security, Compliance and Reliability

Businesses are Justifiably Nervous about Security, Compliance and Reliability

The risk is real. Every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and affect reputations. Privacy violations put companies at legal risk. Downtime results in lost revenue. Recovering from hacking or fraud is costly and sidetracks management’s attention.

New Requirements and Greater Scrutiny Pose Increasing Business Risks

Data breaches of personally identifiable information affect the lives of millions of individuals. This fact has triggered a wave of strict requirements imposed on organizations of all types. Health Insurance Portability and Accountability Act (HIPAA) regulations, for example, cover even companies only tangentially involved in handling patient information.

Noncompliance has ended careers, ruined brands and levied crushing fines. And failure to conform to laws like the Federal Information Security Management Act (FISMA) could jeopardize an organization’s ability to do business with government agencies or security-conscious financial firms for years.

Time for Straight Talk about Security

Security, compliance and reliability form a complex matrix of topics. Many vendors of business communications systems and services – the platforms that handle sensitive information conveyed by phone, video, fax, chat and web communications – prefer to discuss these topics in vague terms, or not at all, never mind explaining specifically what commitments they are willing to make to their prospects.