Did you know?

More than half of customers’ interaction with businesses happens through contact centers. That means that customer experience (CX) is pretty important to your brand and business growth.

CX has a significant impact on customer satisfaction, which largely determines loyalty and retention. Your customers won’t feel any obligation to do business with you and might turn to your competitor if they don’t feel that you have met their needs. You need to control customer perception of your business by ensuring that customers get what they want when they call.

The experts for your contact center solutions and technology needs

Expert consultants with 175+ years of industry experience

Project customization tailored to each client’s needs

Practical knowledge of technology and business operations​

Acute tactical insights to push technology and business operations goals​

We Listen, Lead, & Design Optimized Customer Experiences
Sebastian Anthony Corriere KMP, NPS
Chief Contact Center & CX Strategist

We help businesses make their contact center technology work for them

We accept the contact center and technology challenges that our clients face—from Fortune 500 companies to SMBs—and approach them with innovative ideas and practical solutions. When we take on a project, we work side-by-side with our clients to accomplish their business goals with thorough planning and flawless execution.

We study the current landscape, formulate a plan of action, and outline the steps required to achieve goals.

We offer informed advice in contact center deployment, design, and management.

We are leaders in our field, spreading knowledge through online publications and industry events as featured speakers.

We seek insight into current industry trends through original research for better decision making.

We embody our cultural values of quality and honesty by delivering on our promises

At VesuvITas, we hold ourselves to a higher standard. The results we achieve for our clients speak to the level of excellence we strive for in our work. When we start working for you, you will see the characteristics that set us apart in action:

We are driven by our clients’ needs. The passion we have to make things work is what we are all about!

We are not afraid to get our hands dirty. We believe that attacking the problem head-on is the only way to get things done.

We believe that one size does not fit all. When we work with you, we focus on you.

We are experts. You can rest assured that we know what we are doing.

We think work should be fun! When you choose us, you’ll see that passion isn’t always serious.

Changing the world, one customer experience design at a time.