5 Ways to Improve Customer Experience

Picture a contact center. Did your brain conjure an image of a
sea of low-walled cubicles with agents speaking into headsets?
Until recently, that’s what most contact centers were—a single site
where agents commute to the office and complete their work at a
fixed location.

Today, contact center agents are not bound to the office; they can
work just about anywhere: at home, in hired office space or even
on the move from a mobile device. But that’s not the only benefit
that mobility has on customer service. Here are five ways you can
boost customer service levels using mobility.

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