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Industry data shows some team leads spend 30-40% of their day reviewing multiple reports from multiple systems trying to figure out what they should be coaching their agents on. AmplifAI brings order to the chaos by ingesting all of your contact center data from the last 12 months to build a high-performer persona. It then presents that data in a digestible format with actionable intelligence to your team leads, giving them the next best actions on what they need to coach to shift your bell curve so average performers become top performers. Best of all, AmplifAI measures how effective the suggested coaching is – no more guessing about what is working and what is not.