Contact Center

Amazon Web Services (AWS) is a cloud computing platform that offers over 200 fully featured services from data centers globally, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and packaged software-as-a-service (SaaS) offerings. … Read more

Amazon Connect is a cloud-based customer contact center service offered by Amazon Web Services (AWS). It enables customer service representatives to respond to phone calls or chat inquiries from end … Read more

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners and employees Kore.ai achieves … Read more

AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing … Read more

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Serenova has transformed the customer experience. Over a decade ago, we realized technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact center … Read more

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster … Read more

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses … Read more